Guarantees
What we promise, in writing.
Every Swish install comes with a 5-year warranty on our work and the products we supply, labor included. You also get a free six-month check-up, our Love-It Guarantee and free repair of up to $500 in hidden damage. Here's exactly what each one covers.
At a glance
Warranty
5 years, labor included
Love-It Guarantee
Checked at the final walkthrough
Check-up visit
Free, at 6 months
Hidden damage
First $500 repaired free
Licensed
NJ HIC 13VH12649300 · PA HIC PA181561
Love-It Guarantee
We don't call a job finished until you love it. At the final walkthrough we go over the work together, and if anything about our workmanship isn't right, we fix it at no cost by adjusting, repairing or replacing that part, built to the same design and selections you approved. After that, your 5-year warranty covers our work.
- Covers the work we installed under your contract: how the slabs are cut, fit, seamed and finished, and how the glass and fixtures are set.
- Point out anything you're not happy with at the final walkthrough, before we call the job complete. Anything that comes up after that is covered by the 5-year warranty.
- We make it right by adjusting, repairing or replacing the affected work, built to the same design, layout and selections in your contract. We choose the fix. It isn't a refund, and it doesn't cover a redesign or starting over with new selections.
- Selections you approved in writing, like the slab, layout, fixtures and finishes, aren't covered. Changing one after the install is a change order.
- Porcelain slabs vary a little in veining and shade from samples, photos and online previews. That variation isn't a defect.
- Doesn't cover products you supplied, or work changed by anyone else after we finish.
5-year warranty, labor included
For five years from completion, we stand behind our own work and the products we supply. If something fails because of how we installed it, or a product we supplied has a manufacturer defect, we come back and fix it, labor included. Manufacturer warranties usually cover only the part, and the labor is most of the cost, so we cover it ourselves instead of sending you to the manufacturer.
- Products you buy yourself, like a faucet or fixture, are covered only by their maker's warranty. We stand behind how we installed them, but replacing a defective one is billed as a service call.
- Coverage starts on the completion date, once the project is paid in full.
- Not covered: normal wear; damage from impact, accidents or misuse; staining or buildup from skipped upkeep, or from tools and cleaners our care guide says to skip; problems that start in parts of the house we didn't work on; and work repaired or changed by anyone else.
- Coverage is limited to repairing or replacing our work and the products we supplied.
- To make a claim, call (856) 497-9474 or email [email protected] with a photo, and we'll set up a visit.
Free 6-month check-up
About six months after your install, we come back to look over your shower and take care of anything that needs attention, like a silicone joint that needs touching up. Just call or text to pick a time that works for you.
Hidden damage: first $500 free
Old showers sometimes hide rot or leak damage. If demolition uncovers damage, we repair up to $500 of it at no charge. If it's more, we stop, show you what we found, and price it before going further.
This page summarizes our guarantees. Your signed contract spells out the full terms, and it governs if the two ever differ.
How we install
The standards behind the warranty.
Industry methods
Slabs set to TCNA and ANSI methods, on a full bed of thin-set over waterproofing panels.
Schluter waterproofing
A complete waterproofing system behind every wall and under every curbless floor.
Certified installer
Owner Anthony Tisseverasinghe is a Certified Tile Installer, CTI #1744.
Straight walls
Studs are corrected so walls are plumb and flat before any slab goes up.
Sealed joints
Corners and seams sealed with 100% silicone, the right material for joints that move.
Our own crew
Installs are done by our own trained crew, not subcontractors.
Design & price online
A shower you'll love, guaranteed.
Design your shower in the Swish Shower Builder in a couple of minutes and see your estimated cost as you go, no email needed. When it looks right, book your on-site estimate.
Or call (856) 497-9474